Privacy & Data Protection
Privacy Policy for Urbanpont88
This Privacy Policy explains how Urbanpont88, a land-based urban bistro and poker lounge in Hungary, collects, uses, and protects your personal data when you interact with our website at urbanpont88.com or visit our physical venue.
Privacy Overview
At Urbanpont88, we are committed to safeguarding the personal data of our guests, website visitors, and community members. This includes information collected through our website at https://urbanpont88.com/, through our online contact and reservation touchpoints, and during your in-person visits to our physical bistro and card room in Hungary.
We process personal data in accordance with applicable data protection law, including the EU General Data Protection Regulation (GDPR). Our goal is to ensure that your information is handled lawfully, fairly, transparently, and only to the extent necessary to provide you with a high-quality bistro, events, and card room experience.
This Privacy Policy describes what information we collect, how we use it, who may have access to it, how long we retain it, and what rights you have regarding your personal data.
Information We Collect
We may collect both personal and non-personal data when you interact with Urbanpont88 online or offline. The exact information we collect depends on how you choose to engage with us.
Information you provide directly
- Reservation and booking details: name, contact information (such as email address and phone number), preferred date and time, party size, and any special requests you choose to share.
- Contact and support queries: information submitted via our contact forms, email inquiries, social media messages, or telephone calls, including your name, contact details, and the content of your message.
- Event participation: if you register interest or sign up for bistro events, tasting sessions, or offline card room nights, we may collect your name, contact details, and relevant preference information.
- Feedback and reviews: feedback you provide about your experience at our venue or about our website, including ratings, comments, and testimonials.
- Career applications: if you apply via our Careers page or in person, we may collect CVs, employment history, and other information you choose to share in connection with recruitment.
Information collected automatically
- Usage and analytics data: anonymized or pseudonymized information about how you access and use our website, such as the pages you view, time and date of visits, approximate location based on IP address, browser type, and device characteristics.
- Technical log data: basic technical information generated when you connect to our website, including IP address, browser user agent, and system logs used for security, diagnostics, and performance monitoring.
Offline information at the venue
- On-site reservation notes: information shared with our staff when you make a booking in person or adjust a reservation at the venue.
- Payment-related information: details necessary to process your payments at the venue, handled through secure point-of-sale systems. We do not store full card numbers in our own systems.
- Operational security data: where legally permitted and in accordance with local regulations, we may rely on venue-level security measures (for example, CCTV) to protect guests and staff. If such systems are in place, appropriate signage and notices will be provided on site.
Providing personal data is generally voluntary. However, certain information may be necessary to process a reservation, respond to an inquiry, or comply with legal obligations. If you choose not to provide required information, we may be unable to deliver certain services.
How Your Data Is Used
We use the personal and non-personal data we collect strictly for legitimate business purposes linked to operating our bistro and card room and enhancing your experience as a guest.
Core purposes
- Managing reservations and bookings: to confirm, manage, and communicate about table bookings, group reservations, private events, and offline card room sessions.
- Providing customer support: to respond to your questions sent through the Contact Us page, email, phone, or social media, and to resolve any issues you encounter.
- Delivering venue information: to provide you with up-to-date information about our Daily Bistro Menu, Card Room Guide, Events Calendar, and Location & Contact details.
- Improving our website and services: to monitor and analyze traffic patterns, optimize page layouts, maintain fast loading times, and ensure that our content remains relevant, accurate, and easy to navigate.
- Ensuring lawful and safe operations: to detect, prevent, and address technical issues, abusive behavior, or security-related incidents at the venue or on our website.
Additional purposes
- Marketing and updates (where permitted): with your consent where required, we may use your contact details to share carefully selected updates about our menu, events, or special in-venue experiences. You can opt out of such communications at any time.
- Feedback and quality improvement: to request or analyze feedback in order to refine our services, guest experience, and card room offering.
- Recruitment: to review and manage applications submitted via the Careers page and to conduct necessary communications during the hiring process.
- Legal and regulatory compliance: to comply with tax, accounting, and hospitality industry regulations within Hungary and the European Union, and to respond to lawful requests from competent authorities.
We do not use your personal data to operate any form of online gambling platform. Urbanpont88 is exclusively a physical, land-based bistro and offline poker lounge.
Legal Basis for Processing
Under the GDPR and applicable Hungarian data protection law, we rely on one or more of the following legal bases to process your personal data:
- Performance of a contract or steps prior to entering into a contract: when processing is necessary to manage your reservations, event participation, or other services you have requested from us.
- Legitimate interests: when we process data in a way that is necessary for the efficient and secure operation of our venue and website, such as improving our services, securing our systems, preventing misuse, or understanding how guests use our facilities—provided that such interests are not overridden by your rights and interests.
- Consent: when we explicitly ask for your consent to process personal data for a specific purpose, such as sending certain types of marketing communication or placing non-essential cookies. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.
- Legal obligation: when processing is required to comply with legal or regulatory duties, such as accounting, taxation, consumer protection, or hospitality-related obligations.
Where we rely on legitimate interests, we balance our business needs against your rights and expectations and implement appropriate safeguards to protect your privacy.
Data Sharing Policy
We do not sell your personal data. However, in limited situations we may share your information with carefully selected third parties when necessary for the purposes described in this Privacy Policy.
Service providers and partners
- IT and hosting providers: companies that provide website hosting, maintenance, analytics tools, and other technical infrastructure required for urbanpont88.com to function reliably and securely.
- Communication tools: providers that enable us to send emails, confirmation messages, or event updates, strictly in line with your communication preferences and applicable law.
- Payment and point-of-sale partners: trusted providers that securely process card and other payments at our venue in accordance with payment industry security standards.
- Event and experience partners: carefully selected partners involved in co-hosted offline events, tastings, or special card nights, but only to the extent necessary to run the event and subject to appropriate data protection safeguards.
Legal and regulatory disclosures
- Public authorities and regulators: where required by law, regulation, or a valid legal process, we may disclose information to competent authorities (for example, tax authorities, law enforcement, or regulatory bodies).
- Legal advisors and professional consultants: we may share limited personal data with lawyers, accountants, or other professionals when necessary to protect our legal rights, resolve disputes, or manage regulatory obligations.
Business transfers
In the unlikely event of a reorganization, merger, or transfer of the Urbanpont88 business, your personal data may be transferred as part of that transaction in accordance with applicable law. In such cases, we will ensure that your rights and protections remain substantially the same.
Whenever we share data with third parties, we require them to process your information only on our instructions, to implement appropriate security measures, and to treat your data in compliance with applicable data protection law.
Data Security Measures
We take the security of your personal data seriously and implement technical and organizational measures designed to protect it against unauthorized access, alteration, disclosure, or destruction.
- Secure infrastructure: our website is hosted on reputable platforms that apply industry-standard security controls, including firewalls, access controls, and regular updates.
- Encryption in transit: where supported, data transmitted between your browser and our website is protected using secure communication protocols (such as HTTPS/TLS).
- Access control: personal data is accessible only to staff members and service providers who need it for legitimate business purposes and who are bound by confidentiality obligations.
- Data minimization: we collect and retain only the amount of personal data necessary to fulfill clearly defined purposes, reducing exposure and risk.
- Regular review: we periodically review our security practices and supplier relationships to ensure that appropriate safeguards remain in place.
While we strive to use commercially acceptable means to protect your personal data, no method of transmission or storage is completely risk-free. We cannot guarantee absolute security, but we are committed to responding promptly and transparently to any identified security issues.
Retention of Information
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.
Retention criteria
- Reservation and booking records: retained for a period necessary to manage your reservation, address any follow-up questions, and comply with hospitality and accounting obligations.
- Contact and support correspondence: stored for a reasonable period after we have resolved your inquiry, primarily to assist with any follow-up queries and to improve our service.
- Event participation information: kept for the duration of the event and for an appropriate period afterwards to manage feedback, billing, and any required reporting.
- Marketing preferences: stored until you withdraw your consent, unsubscribe, or we determine that the information is no longer accurate or necessary.
- Recruitment data: if you apply for a role, we may retain your application for the duration of the recruitment process and, where appropriate and lawful, for a limited period afterwards in case of future opportunities or legal obligations.
When personal data is no longer required, we will either securely delete it, anonymize it so it can no longer be linked back to you, or, where deletion is not technically possible, securely isolate it from further processing.
Your Privacy Rights
As a data subject under the GDPR and applicable Hungarian law, you have a range of rights concerning your personal data. Depending on the circumstances and any legal limitations, you may have the right to:
- Access: request confirmation as to whether we process your personal data and obtain a copy of that data, together with basic information about how it is processed.
- Rectification: request that we correct inaccurate or incomplete personal data we hold about you.
- Erasure: request deletion of your personal data in certain circumstances, for example where the data is no longer needed for the purposes for which it was collected or where you withdraw consent (if consent was the sole legal basis).
- Restriction: ask us to restrict the processing of your personal data in specific situations, such as while we investigate an accuracy or objection request.
- Objection: object to the processing of your personal data carried out on the basis of our legitimate interests, including certain forms of profiling, where your particular situation justifies an objection.
- Data portability: where processing is based on consent or a contract and carried out by automated means, request to receive your personal data in a structured, commonly used, and machine-readable format or to have it transmitted to another controller.
- Withdraw consent: where we rely on your consent, you may withdraw that consent at any time, without affecting the lawfulness of processing that took place before withdrawal.
To exercise any of these rights, please contact us using the details in the How to Contact Us section or via the Contact Us page. We may need to verify your identity before fulfilling your request to protect your privacy and security.
You also have the right to lodge a complaint with your local data protection authority if you believe that our processing of your personal data infringes applicable law. In Hungary, this is typically the Nemzeti Adatvédelmi és Információszabadság Hatóság (NAIH).
Children's Privacy Statement
Urbanpont88 is designed as a modern urban bistro and offline poker lounge primarily intended for adults and young adults. We do not knowingly collect personal data from children below the age threshold defined by applicable data protection law.
If we become aware that we have inadvertently collected personal data from a child without appropriate consent or legal basis, we will take reasonable steps to delete such information as soon as possible.
Parents or legal guardians who believe that their child may have provided personal data to us are encouraged to contact us using the details in the How to Contact Us section so we can address the situation.
How to Contact Us
If you have questions about this Privacy Policy, our use of your personal data, or if you wish to exercise any of your privacy rights, you can reach us using the following methods:
- Online: via the form available on our Contact Us page.
- In person: by visiting our venue—you can find directions and additional details on the Location page.
When contacting us about your personal data, please provide sufficient information for us to identify you and understand your request. We will respond as soon as reasonably possible and within any time frames required by law.
Privacy Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal obligations, or the services we provide at Urbanpont88.
- Any changes will be published on this page with an updated "Last updated" date at the top of the policy.
- For significant changes, we may provide additional notice via prominent messages on our website or, where appropriate, through direct communication.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data. Your continued use of urbanpont88.com and our in-venue services after changes are published will signify that you have read and understood the updated policy.